Appointment Details in the Staff App
Staff open My Clients in the app and tap any appointment — pending, upcoming or past — to see the full record for that session.
What the page shows
- Session summary — service, date, time, length, status and the client, with approve, reject and cancel buttons where they apply.
- Booking notes — anything the client wrote when booking, read-only.
- Payment — how the client paid (card, cash, bank transfer, package credit or waived), the amount and any refund. Where the gym holds no payment record, the page says the client pays the staff member directly.
- Your earnings — the staff member's share for the session, worked out from the gym's commission rules (staff + service, then staff-only, then service-only, then a global rule). If no rule applies, the page asks them to speak to the gym.
- Payment received — an optional personal tick for staff tracking cash or direct payments. It does not change the gym's payment records.
Session notes
Staff add dated session notes that build up as a history — nothing is overwritten. Each note can be kept private (visible to the staff member and gym admins and managers) or shared with the client, in which case it appears on the client's own appointment in the app. Authors can edit, re-share or delete their own notes; admins and managers can manage any note.
Commission rules
Earnings come from Appointments → Commission. Keep a rule in place for every staff member and service combination so staff see accurate figures and payroll generates correctly.