Packages, Payments & Changing an Appointment

Packages, Payments & Changing an Appointment

Paying for a session

When you book, you will be asked to pay unless your gym has set the service as free or invoiced. If you hold a package for that service, the session is taken from your remaining credits instead.

Packages

A package is a block of sessions bought up front — for example six personal training sessions. Your remaining balance shows on the Appointments screen and decreases each time a session is used. Your gym can top it up or add a new package.

Rescheduling

1. Open Appointments and tap the booking.
2. Choose Reschedule and pick another available slot with the same member of staff.

Cancelling

Tap Cancel on the booking. Your gym sets a notice period — cancelling late may still use the session or charge. Cancellation rules are shown at the time of booking.

Troubleshooting

• No slots showing — the staff member may have no availability published in the lookahead window; try a later week or contact the gym.
• Credits not deducted — the package may be for a different service; the gym can adjust it.