The Complete Member App Guide

This is the map of your member app. Every section below is a help category — work through them in order the first time, then dip back in whenever you need a reminder.

1. Getting the app

Install it, sign in for the first time, and complete your setup wizard.

2. Getting around the app

Your home screen, the bottom menu bar, the hamburger menu, and why some items appear for you and not for others.

3. Schedule & bookings

Book classes, join waitlists, cancel, and see everything you have coming up.

4. Training

Today's workout, logging your result with the workout tracker, your activity history, personal records and leaderboards.

5. Development & grading

Your development profile, assessment events, report cards and levels — if your gym runs grading.

6. Health & progress

Progress photos and measurements, nutrition tracking, heart-rate monitors, wearable syncing, and the injury logger.

7. Female training insights

Cycle-aware training guidance, the body check-in and your body intelligence score.

8. Rewards & recognition

Badges, challenges, Member of the Month and referring a friend.

9. Messages & notifications

Your inbox, chatting with coaches, gym alerts, and controlling which push notifications you receive.

10. Appointments

Book one-to-one sessions, use package credits, reschedule and cancel.

11. Membership, billing & profile

Your plan, payment method and dates, family billing, and your personal details and privacy.

12. Competitions

Find, enter and compete in events, and follow live leaderboards.

13. Help & support

Search this help centre inside the app and raise a support ticket if you are stuck.

Not seeing a section?

Your gym decides which features are switched on, so your menu may be shorter than the list above. If something you expect is missing, ask your gym.