Using the In-App Help Centre
Help in the menu opens this help centre inside the app, filtered to member app articles, alongside an assistant that can answer in your own words.
Finding an answer
- Browse the categories, which follow the app journey from installing to competitions.
- Or type what you are trying to do into the search box — search covers article titles and their full text.
- Or ask the Help Assistant a question as you would ask a person. It answers from these articles and links to the ones it used.
Your previous chats
Open Your chats to return to an earlier conversation with the assistant, or start a fresh one. Nothing is lost when you close the app.
Context-aware help
Opening Help while you are on a screen surfaces the articles for that part of the app first, so you usually land on the right page without searching.
Help Centre or Messages?
- Help — how something in the app works. Instant, any time of day.
- Messages — anything only your gym can answer: your membership, your bookings, your payments, a coach question.
- Support ticket — something is broken or an answer needs following up. See Raising a Support Ticket.
If something goes wrong
- No results — try fewer, plainer words, such as "cancel class" rather than a full sentence.
- The answer does not match your app — some features are switched on gym by gym, so an article may describe something your gym has not enabled.