Raising a Support Ticket
Ask your gym first
Your gym handles anything about your membership, payments, bookings, class times and coaching. Message them from Messages — it is the quickest route.
Raise a ticket for app problems
Use a support ticket when the app itself is not behaving: you cannot sign in, a screen errors, notifications never arrive, or data looks wrong.
- Open Help and choose Contact support.
- Give the ticket a clear subject, for example "Cannot book classes on iPhone".
- Describe what you did, what you expected, and what happened.
- Attach a screenshot if you can — it usually halves the back and forth.
- Submit. You will get replies by email and in the app, and can reply from either.
What to include
- Your phone type and whether you use the downloaded app or a browser
- The date and time it happened
- The exact wording of any error message