How to Change Your Payment Date

How to Change Your Payment Date

If your gym allows it, you can change which day of the month your membership payments are collected. Here's how:

Before You Start

• You must have an active recurring membership with an online payment method set up.
• Your gym must have enabled the "Allow members to change payment date" setting. If you don't see the option, your gym hasn't enabled this — contact them directly.
• You can change your payment date as often as you need — each change simply adjusts your next payment pro-rata.

Step-by-Step

1. Go to the Profile tab in the bottom menu.
2. Find your Membership card — it shows your plan name, billing frequency, and fees.
3. Tap "Change Payment Date" (below the "Update Payment Method" button). If you don't see this button, your gym may not have enabled this feature.
4. A panel will slide up. Select your new payment day (1st–28th of the month) from the dropdown. Your current day will be greyed out.
5. Tap "Preview Changes" to see exactly what will happen financially:

Understanding the Preview

Before you confirm, the app shows you a breakdown:

• Already paid — if your new date comes before the end of the period you've already paid for, those days are taken off your next payment.
• Extra days — if your new date is later, the gap days are added to your next payment.
• Charged today — always £0. Nothing is taken when you make the change.
• Next payment — the adjusted amount and the date it will be collected, followed by your regular amount each month.

Example: you pay £125 on the 18th and have paid up to 18 Oct. You switch to the 7th. 7 Oct – 18 Oct (11 days) is already paid, so about £45.83 comes off: your 7 Oct payment is about £79.17, then £125 on the 7th of each month.

What you'll see: Stripe shows a £0.00 invoice on the day of the change. It marks the start of the adjusted period, and nothing is charged. The credit or extra charge appears as a line on the payment on your new date. Staff can see it under Credits & Adjustments ("Payment date credit" or "Payment date charge"), and the change is recorded in the member's activity log.

Confirming the Change

1. Review the preview carefully.
2. Tap "Confirm Change" to apply the new payment date.
3. You'll see a confirmation screen with a green tick. Your payments will now be collected on your chosen day each month.
4. Tap "Close" to return to your profile.

Important Notes

• No cooldown: You can change your payment date as often as you need. Each change is settled pro-rata, so you always pay for every day exactly once — never more, never less.
• Repeat changes: Days are always priced against a full monthly payment, even if you changed your date only recently.
• Pro-rata is automatic: Any credit or additional charge is added to your next payment — no action needed from you. It shows as pending until that payment is taken.
• Regular payments resume: After the first adjusted payment, your normal recurring amount kicks in on your new chosen day each month.
• Days 1–28 only: To avoid issues with months of different lengths (e.g. February), you can only choose days 1 through 28.

Need Help?

If you don't see the option, have questions about the pro-rata amount, or encounter an error, use the "Still need help? Message my gym" option in this chat to contact your gym directly.