Managing Your Payment Method

Managing Your Payment Method

Your membership payments are processed automatically via Stripe. Here's how to manage your payment details.

Updating Your Card

If your card expires or you want to use a different payment method, your gym admin can help update your details. Contact your gym directly or use the in-app help to request a payment method update.

Changing Your Payment Date

Payment dates are tied to your billing cycle start date. If you need to change when you're billed, speak to your gym — they can adjust your billing date from the admin dashboard.

Failed Payments

If a payment fails (e.g. expired card, insufficient funds), Stripe will automatically retry the charge. You may receive an email notification about the failed payment. If the payment continues to fail, your membership may be paused until the balance is settled.

Cancelling Your Membership

To cancel your membership, contact your gym directly. Cancellation policies vary by gym — some require notice periods or have minimum commitment terms. Your gym admin can process the cancellation from their dashboard.