Understanding Your Membership

Understanding Your Membership

Your membership determines what classes you can book, how many sessions you can attend, and what you pay each billing cycle.

Viewing Your Membership

To view your current membership details, go to Profile → Membership in the member app. Here you'll see:

• Your membership plan name
• Billing cycle (weekly, monthly, yearly)
• Price per cycle
• Available class credits (if credit-based)
• Programme access (which class types you can book)
• Trial status (if applicable)

Credit-Based Memberships

Some memberships give you a set number of class credits per billing cycle. Each class booking deducts one credit. You can see your remaining credits on your dashboard and in the booking screen. If you run out of credits, you won't be able to book additional classes until your next billing cycle.

Unlimited Memberships

Unlimited memberships allow you to book as many classes as you like without credit limits. You still need to book in advance to secure your spot, as classes have maximum capacity.

Trials

If you're on a trial membership, your trial period and expiry date are shown in your profile. Trials may be free or paid, and will convert to a full membership automatically at the end of the trial period (if connected to a payment method).

Changing, pausing or cancelling

Changes to your membership — upgrades, downgrades, pauses and cancellations — are handled by your gym directly rather than from the app. Message them from Messages and they will talk it through with you and make the change.