Booking Classes
Browse the weekly schedule and book your spot in classes.
How to book
- Open Schedule from the menu. The screen is titled Browse & Book Classes.
- Swipe left and right along the date strip to change day.
- Tap a class to see its Date, Time, Coach and Spots, plus a preview of the workout where your gym has assigned one.
- Tap Book to reserve your place. A confirmation appears straight away and the class shows on your home screen.
Class credits
Most bookings use one credit from your membership:
- On a standard membership, credits reset at the start of each billing period.
- On a class pack, credits are a fixed pool that runs down with each booking.
- If you see No class credits remaining, you need more credits before you can book — your gym can add them.
Before you can book
Two things can block booking regardless of credits:
- Documents outstanding — a waiver or health form needs signing first. See Documents You Need to Sign Before Booking.
- Membership suspended — usually a payment issue. Update your payment method in Profile or contact your gym.
Booking windows
Your gym decides how far ahead booking opens, so a class further out may not be bookable yet. Check back closer to the day.
After you book
On the day, check in to the class from the app or let a coach check you in at the gym. Check-in opens shortly before the start time and closes later the same day; if nobody checks you in, the class is recorded as a no-show. See Checking In to Your Class.
If something goes wrong
- Book button greyed out — booking is not open yet, the class is full, or your membership does not include that programme.
- "Programme access" message — that class is not part of your plan; ask your gym about changing it.
- Class full — join the waitlist instead. See Waitlists, Cancellations & Your Bookings.
- The schedule looks out of date — pull down to refresh.
Still stuck? Message your gym from Messages with the class name and date.
Classes with more than one coach
Some classes are run by several coaches. The lead coach is shown first, followed by any other coaches on the class.
Why can't I book?
To book a class you need an active membership, trial or class pack that includes that class's programme. If your booking is refused, the message tells you why:
- No active membership: your membership has ended, hasn't started yet or is on hold.
- Programme not included: your membership doesn't cover this type of class.
- Payment failed: a membership or class pack payment didn't go through. Update your payment details or contact your gym. After a failed payment, your upcoming bookings are cancelled and you'll get a notification.
- No credits left: buy more class credits to book.