Waitlists, Cancellations & Your Bookings

Joining a waitlist

When a class is full, the button changes to Join waitlist, or you can swipe the class row and tap Waitlist. You keep your place in the order you joined, and the class sheet shows your position (for example "You're number 2 on the waitlist").

When a spot opens up

If someone cancels, or the gym increases the class size, you get a push notification and an email. Open the class and tap Book this spot — one tap moves you straight from the waitlist into the class. You can also swipe the class row and tap Book spot.

How the spot is offered depends on your gym's setting:

Offered in order — the spot is held just for the next person on the list for a set number of minutes (15 by default). If they don't take it, it passes to the next person, and close to the class start time it opens to everyone.
Everyone at once — the whole waitlist is notified and the first person to book gets the spot.

If two people tap at the same moment, only one booking goes through; the other keeps their waitlist place and sees "That spot has just gone".

Cancelling a booking

Open Schedule and find the class, or open the booking from your home screen.
Tap Cancel booking and confirm.

Your gym sets a cancellation window. Cancel inside that window and, depending on your gym's rules, a class-pack credit may not be returned. The class is released to the waitlist immediately.

When the gym cancels a class

You receive a push notification and an alert in the app. This notification cannot be switched off, because you need to know when a session you booked is not running.

Seeing everything you have booked

Your upcoming sessions appear on the home screen and in the schedule marked as booked. Past attendance is in Activity.

If you don't attend

If you don't cancel and nobody checks you in, the booking is recorded as a No-show after the check-in window closes and you'll get a notification. Your credit is not returned. If you were actually there, check in late from the class (see Checking In to Your Class) or ask a coach to mark you attended. Cancelling in advance is always better than a no-show.

Troubleshooting

Button greyed out — the class may be outside your membership's allowance, or booking may not be open yet.
No credits left — check your plan under Profile → Membership.