Member Roles & Team Management

Member Roles & Team Management

Every person in your gym has a role that controls their access level. Roles are assigned per gym — a person can be a member at one gym and a coach at another.

Assigning Roles

  1. Navigate to the member's profile in People.
  2. Click Manage Role.
  3. Select the desired role from the dropdown: Gym Admin, Gym Manager, Gym Staff, or Athlete.
  4. Save — access changes take effect immediately.

Inviting New Team Members

  1. Go to People → Invite.
  2. Enter the person's email address.
  3. Select their role (e.g. Gym Staff).
  4. Click Send Invitation.
  5. The invitee receives an email with a link to create their account. Once they sign up, they are automatically linked to your gym with the correct role.

Role Hierarchy

Higher roles inherit all permissions of lower roles:

You can only assign roles at or below your own level. Staff cannot promote themselves or others.

Protecting the Founder

The gym founder (first admin) has special protections: they cannot be deactivated, cancelled, or have their email changed by other gym-level administrators. Only platform administrators can make these changes. This prevents accidental lockout of the gym owner.