Payments & Invoicing

Payments & Invoicing

Bliply integrates with Stripe for seamless online payment processing. All membership billing, appointment charges, and one-off payments flow through Stripe.

Connecting Stripe

1. Go to Settings → Payments.
2. Click Connect Stripe.
3. Follow the Stripe onboarding flow to connect your bank account.
4. Once connected, your gym can accept card payments and direct debits.

Payment Methods

• Card (Stripe) — Automatic recurring charges for memberships and on-demand charges for appointments.
• Cash / Manual — Record offline payments manually for accounting purposes.
• Direct Debit — Supported via Stripe's payment methods (BACS in UK, SEPA in EU).

Invoices

Invoices are automatically generated for every billing cycle. You can view and manage invoices from:

• The central Payments page — shows all transactions across all members
• Individual member profiles → Payments tab — shows only that member's transactions

Each invoice can be downloaded as a PDF. Invoices include your gym's name, address, VAT number (if configured), itemised charges, and payment status.

Refunds

Process refunds directly from the payment detail view:

1. Find the payment in the Payments section or on the member's profile.
2. Click Refund.
3. Choose Full Refund or enter a Partial Amount.
4. Confirm — the refund is processed through Stripe and the member's balance is updated.

Failed Payments

When a recurring payment fails, Bliply:

1. Retries according to Stripe's retry schedule (typically 3 attempts over 7 days).
2. Flags the member's membership with a warning on the dashboard.
3. Can automatically suspend the membership after repeated failures (configurable).
4. Can trigger automation flows (e.g. "Payment failed → send reminder email → wait 3 days → send final notice").

Failed Payment Enforcement

When a member's payment fails, their membership is automatically suspended. By default, suspended members are blocked from booking classes until payment is resolved.

Gym owners can control this behaviour from Settings → Payments → Failed Payment Enforcement:

• Block Class Bookings (default: ON) — Prevents members with a suspended membership from booking classes. Turn this off if you prefer to allow bookings while payment is being resolved.

Member Self-Service

Members can manage certain billing settings from their app. These options can be toggled from Settings → Payments → Member Self-Service:

• Payment Date Changes (default: ON) — Allows members to change their payment collection day. Pro-rata adjustments are applied automatically, and every day is paid for exactly once however often the date changes.

Tax / VAT

Configure tax settings from Settings → General:

• Tax Rate — Set your VAT/GST percentage
• Tax Inclusive — Whether displayed prices include or exclude tax
• VAT Number — Displayed on invoices