Sending Messages & Emails

Sending Messages & Emails

Communicate with your members directly from Bliply using email. The messaging system is available to Manager+ roles only.

Composing an Email

1. Go to Messages → Compose.
2. Select your recipients using one of these methods:
   • Individual members — Search and select specific people
   • Membership groups — All members on a specific plan
   • Class attendees — Members booked into a specific class
   • All members — Broadcast to your entire member base
   • Status filter — Active, trial, inactive, or leads
3. Write your subject and message body using the rich text editor (supports headings, bold, italic, lists, links, and images).
4. Preview the email to check formatting.
5. Click Send.

Email Templates

Create reusable email templates from Messages → Templates:

1. Click + New Template.
2. Name the template (e.g. "Monthly Newsletter", "Welcome Email").
3. Write the content. Use merge fields for personalisation:
   • {{first_name}} — Member's first name
   • {{full_name}} — Member's full name
   • {{membership_name}} — Their current membership plan
   • {{gym_name}} — Your gym's name
   • {{gym_email}} — Your gym's contact email
4. Save the template. It can be reused when composing future emails.

System Alerts

Automatic notification emails are sent for key events:

• Booking confirmations and cancellations
• Payment receipts and failed payment notices
• Membership changes (activation, expiry, cancellation)
• Welcome emails for new sign-ups

Configure which alerts are active from Messages → Alerts.

Media Library

Upload images, PDFs, and files to the shared media library from Messages → Media. These can be embedded in emails or stored for team reference. Supports drag-and-drop upload and bulk operations.