Plan Tier Feature Matrix
This article documents the current feature distribution across subscription tiers. Use this as a quick reference when discussing plans with prospects or troubleshooting "missing feature" support tickets.
Tier 1 — Lite
Core gym management for small to medium gyms:
- Schedule & Classes (including recurring, one-off, waitlist)
- Members & People management
- Workouts & Programmes
- Basic Memberships & Billing
- Settings & Configuration
- Basic Website Builder
- Help Centre & AI Assistant
Tier 2 — Core
Everything in T1, plus:
- Member of the Month
- Discount Codes
- Enhanced Reporting & Insights
- Calendar (unified view)
Tier 3 — Engage
The full suite — everything in T2, plus:
- Chat / Messaging system
- Tasks
- BXP (Body Experience Points) scoring
- Nutrition tracking
- Payroll management
- Early Intervention System (EIS)
- Female Training Insights
- Automation Engine
- Appointments (1-on-1 and small group)
- Competitions (Comp OS)
- Data Migration & Import tools
- Advanced Website Builder features
Troubleshooting "I Can't See Feature X"
- Check the gym's subscription tier — is the feature included?
- Check for gym-level overrides — has the feature been explicitly disabled?
- Check the feature flag — is it active and assigned to the correct tiers?
- If all looks correct, enter the gym and verify the user's role — staff roles have limited access even when features are available