Managing Support Tickets

Support Ticket System Navigate to Support Tickets in the sidebar to manage all incoming customer support requests. A badge in the sidebar shows the count of open + in-progress tickets, refreshing e...

Canned Responses & Resolution Templates

Canned Responses Canned responses are pre-written reply templates for common support scenarios. They save time and ensure consistent, high-quality responses. Using a Canned Response Open a support ...

Knowledge Base Administration

Managing the Customer Knowledge Base Navigate to Content → Knowledge Base to manage the help articles that gym staff and athletes see in their Help Centre and AI chat assistant. Articles Tab This i...