Contacting Support

Contacting Support

If you need help beyond what the Knowledge Base and AI Assistant can provide, you can submit a support ticket directly from within bliply.

How to Submit a Ticket

1. Click the ? Help button on any page.
2. If the AI Assistant can't resolve your issue, it will offer an option to escalate to support.
3. Alternatively, navigate to Settings and look for the Support option.
4. Fill in a subject and description explaining your issue.
5. Set the priority: Low, Medium, High, or Urgent.
6. Submit the ticket — the bliply support team will be notified.

Ticket Statuses

• Open — Your ticket has been received and is awaiting review.
• In Progress — A support team member is actively working on your issue.
• Resolved — The issue has been addressed. You'll receive a reply with details.
• Closed — The ticket is complete and no further action is needed.

Communication

Support staff will reply to your ticket via the ticket system. You'll receive email notifications when a reply is posted. You can respond to the ticket to provide additional information or ask follow-up questions.