Getting Members Onto the App

Getting Members Onto the App

How members get access

Every member you add with an email address can use the app. They sign in with that email — no separate invite code is needed.

A reliable launch sequence

1. Check every member record has a correct, unique email address.
2. Switch off the features you do not use so the first impression is clean.
3. Send a broadcast explaining where to download the app and to sign in with the email you hold.
4. Ask them to allow notifications when prompted — this is the single biggest drop-off point.
5. Put a QR code on the wall for walk-in sign-ups.

Common first-day problems

• "It does not recognise my email" — you hold a different address; correct it on their member record.
• "I have no password" — they use Forgot password to set one.
• "There is nothing in my schedule" — check their membership is active and gives access to those classes.