What Your Members See in the App

What Your Members See in the App A tour of the member app so you can answer questions confidently without installing it yourself. Home Today's classes and bookings, the next workout, alerts, challe...

Turning Member App Features On and Off

Turning Member App Features On and Off What members see is driven by your plan and your settings — switch off anything you do not run so the app stays simple. Where to change it Open Settings in th...

Getting Members Onto the App

Getting Members Onto the App How members get access Every member you add with an email address can use the app. They sign in with that email — no separate invite code is needed. A reliable launch s...

Supporting Members with App Problems

Supporting Members with App Problems Most app questions are answered from the admin area in under a minute. First checks Open the member's record and confirm the email, active membership and class ...

Coaches & Staff in the Member App

Coaches & Staff in the Member App Staff use the same app as members, with extra areas unlocked by their role. Staff-only areas Rota — the classes they are coaching, with cover requests. My Clie...

Messaging & Notifying Members Through the App

Messaging & Notifying Members Through the App Which channel to use Alert — something time-critical for everyone or a segment. Urgent and warning alerts always push; information alerts can be sw...

Maintenance in the Staff App

Staff have a Maintenance section in the app so faults can be reported on the gym floor, in seconds.Finding itOpen the menu and choose Maintenance. It appears for staff only, and only when your gym ...