Coaches & Staff in the Member App
Staff use the same app as members, with extra areas unlocked by their role.
Staff-only areas
- Rota — the classes they are coaching, with cover requests.
- My Clients — the members assigned to them, with progress at a glance, plus appointment requests to approve.
- Calendar — gym events and their own sessions.
- Maintenance — equipment faults and maintenance jobs, where enabled.
- Payroll — their logged sessions and pay periods, where enabled.
- Member of the Month — nominations and announcing a winner.
- Admin link — opens the full admin area in a browser.
Staff alerts in the app
Staff alerts no longer arrive only as a push notification. Everything also lands in the app:
- Notifications bell — appointment requests and updates, cover requests, faults and maintenance jobs, cancelled classes and Member of the Month reminders all appear under Activity. Tap one to jump straight to it, use the small x to clear it, or Mark all read to clear the lot.
- Items still needing a decision — a pending appointment request, an open cover request or an unresolved fault stays in the bell even after you have opened it. It clears once you approve, claim or resolve it.
- Menu badges — a red count appears on My Clients, Rota and Maintenance in the menu. My Clients counts requests awaiting a decision plus appointments starting today; Rota counts cover still needing a coach; Maintenance counts open faults and jobs due today or overdue.
Cancelled classes
Tapping a Class cancelled alert takes staff to Cancellations in the menu, opened on the class from the alert. The list shows every class cancelled at the gym, newest first, covering the last 90 days with an option to show older ones. Tap any class to see the coach who was assigned, who cancelled it and when, the reason given, and how many bookings were cancelled. Classes cancelled automatically because nobody booked are marked Auto. Cancellations recorded before this feature was added show No reason recorded. Members who had a booking get the same alert, but it takes them to their schedule on the affected day.
What coaches can do on the floor
- Take the register and mark attendance from the class roster.
- See injury flags against members in the session.
- Log or correct a member's result.
Giving access
Set the person's staff role on their record in the admin area. They sign out and back in — or refresh — to see the new areas.
Classes with more than one coach
- On the Rota, Me shows classes where you are the lead coach and ones where you are an additional coach, labelled by role.
- The Cover tab's Classes Requiring Cover card shows each request with a Lead coach or Additional coach badge. Actions sit on the right: Claim Cover for coaches, and Assign cover plus Remove coach (additional coaches only) for managers.
- Cover alerts say which role needs covering.